Returns & Exchanges
Returns & Exchanges
We want you to love your VEZZEN jewelry. If something isn't quite right, we're here to help.
Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Items must include original packaging.
- Proof of purchase is required.
Due to hygiene and safety reasons, earrings and pierced jewelry cannot be returned or exchanged unless they arrive damaged or defective.
How to Start a Return
To request a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos (if the item is damaged or defective)
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was sent.
- There is a quality issue confirmed by our team.
Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, your refund will be processed within 3–5 business days.
Refunds will be issued to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order separately.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please provide photos of the item and packaging so we can assist you quickly.
Contact Us
If you have any questions about returns, please contact: