FAQ
About VEZZEN
What materials are VEZZEN jewelry made of?
VEZZEN jewelry is crafted from high-quality titanium steel, selected for its durability, lightweight feel, and everyday wearability.
Our pieces are designed to maintain their shine and provide a comfortable experience for daily styling.
Is VEZZEN jewelry waterproof?
Our titanium steel jewelry is designed to handle everyday exposure to moisture.
However, to help maintain the best finish over time, we recommend removing your jewelry before swimming, showering, or prolonged exposure to salt water and chlorine.
Will the jewelry tarnish or fade?
Our titanium steel pieces are designed to be more resistant to tarnishing and discoloration compared with traditional plated jewelry.
Proper care, including avoiding harsh chemicals and storing your jewelry properly, will help maintain its shine.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
United States:
5–10 business days
You will receive tracking information once your order has shipped.
How can I track my order?
Once your order is shipped, we will send a confirmation email with tracking information.
You can also contact our support team if you need assistance locating your order.
Do you ship internationally?
Yes, VEZZEN ships internationally.
Shipping times and costs may vary depending on your location.
Returns & Exchanges
What is your return policy?
We offer returns within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition.
For full details, please visit our Returns & Exchanges page.
Can I exchange my jewelry?
Currently, we do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order.
Product Questions
Is the jewelry suitable for sensitive skin?
Titanium steel is generally considered a skin-friendly material.
However, everyone's skin is different. If you have known metal sensitivities, we recommend checking the material details before purchasing.
How do I choose the right size?
Each product page includes detailed sizing information.
If you need help choosing a size, please contact our support team.
Contact
How can I contact VEZZEN?
We're happy to help.
Email:
Our customer support team will respond within 24–48 business hours.